Shipping policy

Shipping Policy

Last updated: June 2025

At deepinhair.com, we will be proud to offer international shipping from the United Kingdom to customers around the globe in the very near future. Currently, we ship to the United Kingdom, France, Germany, Republic of Ireland, Luxemburg, Sweden and Switzerland. Please review our shipping policy below for details on processing times, delivery estimates, shipping rates, customs, and more.

1. Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard and express international shipping. Shipping charges will be calculated and displayed at checkout based on your location and chosen shipping method.

Region

Standard Shipping (Est.)

UK/Europe

3–10 business days

North America

5–10 business days

Asia-Pacific

7–14 business days

Middle East & Africa

7–15 business days

South America

10–20 business days

Note: Delivery times are estimates and may vary due to customs or local delivery services.

3. Customs, Duties, and Taxes

  • International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
  • These charges are the responsibility of the customer. DeepinHair is not responsible for these fees if they are applied.

4. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number and link to follow your package’s journey.
  • If you haven’t received your tracking details after 3 business days, please contact us at enquiry@deepinhair.com

5. Undeliverable or Refused Shipments

  • If a package is refused or undeliverable due to incorrect address information provided by the customer or import duties not being paid, we are not responsible for the cost of return shipping or refunding the order.

6. Shipping Restrictions

  • We currently ship to most countries worldwide. However, due to carrier limitations or local regulations, we may not be able to ship to certain destinations.
  • If we cannot fulfill your order, we will notify you as soon as possible and provide a full refund.

7. Lost or Damaged Parcels

  • In the unlikely event that your order is lost or arrives damaged, please contact us immediately at [support email] with your order number and photos of the damage (if applicable).
  • We will work with the carrier to resolve the issue or offer a replacement or refund.

8. Contact Us

If you have any questions about our shipping policy, please don’t hesitate to contact us at:

Email: enquiry@deepinhair.com