Terms & Conditions

Terms and Conditions

Last updated: June 2025

Welcome to deepinhair.com. These Terms and Conditions (“Terms”) govern your use of our website [yourstore.com] (the “Site”), and your purchase of goods from us. By using our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.

1. Who We Are

This Site is operated by Deepin Hair Ltd, a company registered in England, United Kingdom, with a trading address at Spaces Mappin House, 4 Winsley Street, London W1W 8HF, UK

Contact Information:

  • Email: help@deepinhair.com
  • Phone: +44 7342 469465
  • Website: deepinhair.com

2. Use of Our Website

By using this Site, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • You will not use the Site for any unlawful or fraudulent purpose.
  • You will not attempt to disrupt or compromise the security or functionality of the Site.

We reserve the right to restrict access to the Site or cancel orders if you breach these Terms.

3. Product Information & Availability

We take care to ensure product descriptions, prices, and images are accurate. However, errors may occur. In the event of an error:

  • We reserve the right to correct pricing or product details.
  • We may cancel or refuse orders based on incorrect information.

All products are subject to availability. We may withdraw or alter products without notice.

4. Ordering and Payments

By placing an order, you agree to:

  • Provide accurate, complete, and current billing and shipping information.
  • Authorize payment for the total amount at checkout.

Orders are only accepted once dispatched. We reserve the right to cancel or limit quantities.

Payments are securely processed via Shopify Payments, PayPal, or other available providers.

5. Shipping & Delivery

We offer international shipping from the UK. For more information, please see our full Shipping Policy.

Key terms:

  • Shipping times are estimates and not guaranteed.
  • You are responsible for any customs duties, VAT, or import taxes applied by your local government.
  • We are not liable for delays caused by customs or international carriers.

6. Returns & Refunds

You may return eligible items in line with our Returns Policy, which forms part of these Terms. Under the UK Consumer Contracts Regulations, customers within the UK/EU may cancel within 14 days of delivery.

Items must be:

  • Returned unused, in original condition
  • Shipped back within 14 days of notice of return

Certain goods are non-returnable (e.g. personalized items, hygiene products).

7. Intellectual Property

All content on our Site — including text, images, logos, and product designs — is the intellectual property of [Your Store Name] or licensed to us. You may not copy, reproduce, modify, or distribute content without written permission.

8. User-Generated Content

If you submit reviews, photos, or other content to our Site or social media:

  • You grant us a royalty-free, worldwide, perpetual licence to use, display, and share that content for marketing or promotional purposes.
  • You confirm you own or have permission to submit the content.

9. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for:

  • Any indirect, incidental, or consequential loss or damage
  • Delays, errors, or service interruptions caused by third parties
  • Any loss arising from reliance on information provided on the Site

Nothing in these Terms limits liability for fraud, personal injury, or death caused by our negligence.

10. Links to Other Websites

Our Site may include links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of third-party sites.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you reside in the EU, you may also access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

12. Updates to These Terms

We may update these Terms from time to time. Changes take effect immediately once posted. We recommend reviewing this page periodically.

13. Contact Us

If you have any questions about these Terms, please contact us:

Contact Information:

  • Email: help@deepinhair.com
  • Phone: +44 7342 469465
  • Website: deepinhair.com